Some roofing warranties have a notoriety within the construction industry. This is because a warranty is not necessarily the warranty you think it is. It could be a manufacturer’s warranty against manufacturing defects. It could be a manufacturer’s warranty against installation errors, or it could be a warranty offered by the roofer, unrelated to the manufacturer. Among roofers who offer warranties, training, certification, and communication are three best practices that indicate a commitment to quality.
A roofing contractor must periodically train roofing crews in best practices. This includes following recommended installation methods for all major roofing materials. Manufacturers are constantly researching ways to improve their products. What was standard practice one decade may not be supported by a warranty in another decade.
Ask your roofer what training programs the contractor provides for the crews who actually install the roofing. From single-ply membrane to shingles, every roofing material has its individual characteristics. Among roofers who offer warranties, learning best practices in material handling, installation, and inspection adds value to customers’ roofs.
Manufacturers offer warranties through roofers they trust. (This is part of the industry secret: good roofers who offer warranties are safe bets for manufacturers, so their warranties seldom must pay claims.) These warranties can cover installation as well as materials, and are often good for 20 or more years. The manufacturer certifies the roofer as demonstrating competence and compliance with industry standards.
Look for certifications from several manufacturers, showing that the roofing contractor knows their trade in many roofing materials. Consider the certifications A-1 Property Services, Inc., holds:
- GAF Master Elite Roofer
- Johns Manville
- Owens Corning
When interviewing roofing contractors, ask about warranties. The roofer should be able to easily and clearly explain available warranties. If the explanation seems contorted, confused, or vague, keep probing. The roofer may be masking the ugly truth that the warranties are flimsy or not applicable.
This communication continues to the job site. Expect good roofers who offer warranties to be good communicators before, during, and after your roof work. You should have one point of contact, such as a site manager or master installer, who gives you periodic updates on progress, snags, schedules, and more.
When you are ready to work with one of the area’s best roofers who offer warranties, contact us at A-1 Property Services, Inc. We know roofing, and we know warranties.Check Out Our Roofing Warranties!